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SynCore

SynCore · Legal

Service Delivery Policy

Version
2.2.2 (in force)
Effective date
22 October 2026
Published
22 October 2026
Version id
01a16496-6199-7a15-8841-ab1fcec4a033
SHA-256
62e4c22991699cb1ae076b9d6b3ad8f196ebc3fd3f202cc616fe9a79f31e1444

For display in this version, “business days” reads “working days” (the meaning is the same); apostrophes are shown in typographic form. The wording is otherwise exactly as published. The SHA-256 above is of the text as published.

What changed: Wording only: our name is now written SynCore, as in our official documents. Nothing else has changed.

This policy explains how our digital services are delivered. It forms part of our Terms of Service.

1. Online delivery

All SynCore services are digital and delivered online through your account at app.syncoretech.net and by email. Nothing is shipped, and there are no delivery charges.

2. Accounts

Your account is ready as soon as you create it and confirm your email address.

3. Clouds

After you order a cloud and choose a plan, we run our account checks. When they are complete, the cloud is switched on: a free cloud straight away, and a paid cloud once your payment arrives. If an order needs a review by our team, we normally complete it within one working day. You get an email and a notice in your account when it is ready. If we need more information, we ask you in your account. If we can’t provide the cloud, we tell you why and you are not charged, or we refund in full anything you already paid.

4. Support

Support is provided by ticket and email during our support hours. Our reply targets are shown on our Support page.

5. Work by quote

Work agreed in a quote (IT services, software, web portal, AI and machine learning development) is delivered as the quote describes, including milestones, dates and how results are handed over (for example through your account, a code repository or a deployed system). We tell you in your account when each deliverable is ready. If we expect to miss a date, we tell you as early as we can, with a new date. If a delay is our fault and is serious, you can cancel the remaining work and we refund what you paid for work not done, as set out in our Refund and Cancellation Policy.

6. Where we provide services

We serve businesses and individuals outside Mauritius. We do not take on customers who live in, or are based in, Mauritius, or customers in countries under comprehensive sanctions or on the FATF list of high-risk jurisdictions subject to a call for action. We may ask for information to confirm your identity, your business (if any) and location.

7. Questions

Write to support@syncoretech.net. If you have not received a service you paid for, tell us and we will either provide it or refund you.

Version history

  • 2.2.2 · effective 22 October 2026 · Wording only: our name is now written SynCore, as in our official documents. Nothing else has changed.
  • 2.2 · effective 22 October 2026 · Version 2.2: the Service Level Agreement is replaced by a best-effort Support and Maintenance Policy (no availability target or service credits); clearer payment, refund and dispute terms (bank details on the invoice once available or on request); SynCore Assistant and accessibility settings in the Privacy Notice and Cookie Policy; complaints reviewed by senior management.
  • 2.1.1 · effective 17 October 2026 · Wording only: removed the list of countries and described how clouds are switched on after our automatic checks; no change to your rights.
  • 2.1 · effective 16 October 2026 · 2.1: we now serve businesses and individuals (outside Mauritius only); consumer rights incl. 14-day cancellation for UK/EU consumers; identity and sanctions checks.
  • 2.0 · effective 16 October 2026 · Full text for SynCore as a Mauritius company: business customers only, clear billing, refunds and cancellation, Mauritius law.

SynCore · Company No. 240463 · Mauritius · Questions: support@syncoretech.net